Privacy Policy
Last updated: 5 May 2026
1. Who We Are
Declutter Belfast (“we”, “us”, “our”) operates https://www.declutterbelfast.com (the “Service”) and provides decluttering and home organisation services in Northern Ireland. We are the data controller under UK GDPR. If you have any questions, you can contact us via our contact form on the website.
2. Acceptance of This Policy
By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Service. We may update this Privacy Policy from time to time. Any changes will be posted on this page.
3. Information We Collect
We collect and process the following personal data:
Information you provide via the contact form:
- Name
- Email address
- Phone number (if provided)
- Any message or details you submit
Automatically collected information:
- IP address
- Browser type and device information
- Basic usage data via cookies
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide customer support
- Arrange and deliver our services
- Manage basic administration
We do NOT:
- Send marketing emails
- Use your data for unsolicited promotions
Lawful basis: Legitimate interests (responding to enquiries), Pre-contractual steps (when you request a service)
5. Google Ads and Cookies
We use Google Ads to advertise our services. This may involve: Tracking when you click on ads, Measuring conversions (e.g. contact form submissions), Using cookies to understand how users interact with our site.
Google may collect: IP address, Device and browser information, Interaction data. You can learn more here: https://policies.google.com/technologies/partner-sites. We will request your consent before placing non-essential cookies.
6. How We Share Your Information
We do not sell or trade your personal data. We may share your data with: Website hosting providers, Email or communication providers, Advertising platforms (e.g. Google Ads). We only share data where necessary and ensure third parties process it securely and lawfully.
We may also disclose your information: To comply with legal obligations, To enforce our rights, In the event of a business transfer or sale.
7. Retention of Your Information
We retain your personal data only as long as necessary to: Respond to your enquiry, Provide services. Typically, this will be up to 24 months, unless a longer retention period is required by law. Anonymous or aggregated data may be retained indefinitely.
8. Your Rights
Under UK GDPR, you have the right to: Access your personal data, Correct inaccurate data, Request deletion, Restrict or object to processing, Withdraw consent (where applicable), Request transfer of your data.
To exercise your rights, contact us via the website. You also have the right to complain to the Information Commissioner's Office.
9. Cookies
Our website uses cookies to: Ensure proper functionality, Support advertising via Google Ads. You can manage cookies through your browser settings. A cookie banner will request your consent where required.
10. Security
We take reasonable technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.