Please review our professional terms and guidelines below. These conditions ensure a clear understanding and a secure, supportive experience for all our decluttering and home organisation projects.
1. Confidentiality & Privacy
Your privacy is paramount. All personal information, household details, and documents encountered during our work together are treated with complete discretion. Nothing you share—or that we observe—will ever be disclosed.
2. Professional Guidance & Client Decisions
All advice is offered with care, experience, and professional judgement. However, all final decisions regarding what to keep, donate, or discard remain entirely yours. We cannot accept responsibility for the outcomes of those decisions. While we will always do our best to highlight items that may hold value, we do not provide specialist valuation services.
3. Care of Your Belongings
Your possessions are handled with respect and attention at all times - in the unlikely event of accidental damage or loss, we cannot be held liable.
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Clients are responsible for maintaining appropriate home insurance.
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We carry full Public Liability and Professional Indemnity insurance for your peace of mind.
4. Removal of Items
One load of items may be removed from your home per session for a £25 fee. This load can be taken either to a charity shop or to a recycling centre.
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Items will only be removed with your explicit approval.
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Once items have left your home, they cannot be retrieved.
5. Scope of Work & Session Structure
A standard session lasts approximately 5 hours, typically 9:30am–2:30pm.
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We are happy to assist with moving items within your home and assembling simple furniture or storage solutions as part of the organising process.
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Travel over 30 miles round-trip from Abbie’s home in the Castlereagh area of Belfast will be charged at 50p per mile.
6. Cancellation by the Client
More than 7 days in advance, without rebooking: You will receive a 50% refund of your booking fee.
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Within 7 days of the session, without rebooking: Your booking fee will not be refunded due to the inconvenience caused and loss of income.
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Any prepaid expenses that cannot be recovered will still be invoiced.
7. Cancellation by Us
In the rare event that we must cancel due to unforeseen circumstances, we will reschedule your session at the earliest suitable opportunity.
8. Payment Terms
£195 for a Full Session (approx. 5 hours).
£125 for a Half Session (approx. 2.5 hours).
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Additional hours may be added to the day's work if required at a rate of £40/hour.
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A £50 booking fee is required within 48 hours of booking to secure your appointment. The remaining balance must be paid on the day of your decluttering session, once the session has been completed.
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We are not VAT‑registered.
9. Consultation
Your complimentary consultation involves a short video call to understand your space, needs, and goals before work begins.
10. Security
For safety purposes, a trusted person will always be informed of the location of each session.
11. Complaints & Legal Framework
If any concerns arise, please raise them promptly so they can be addressed with care and professionalism. Any legal proceedings must be brought in the courts of Northern Ireland, and this agreement is governed by Northern Ireland law.
12. Insurance
We hold full Professional Indemnity and Public Liability insurance to ensure a safe and secure service experience.